'EMPOWERING HIGH-PERFORMANCE ACHIEVERS'
OMG these people are amazing!! So I trudged off on a Friday afternoon to drop off (so I thought) my laptop that had been driving me nuts half-hoping to at least get it back by Monday so I could at least get SOME work done. I was also praying that it wouldn't come back with more problems (that can & does happen). Ken was nothing short of incredible. No drop-offs today!! Instead he actually stopped in the middle of a huge project to let me plug in and sing him my laptop blues. He literally flew through each step to fix it as I came to realize I would be going home with laptop same-day!! I could not have been more thrilled. Not only that---he explained every single step and what was happening. You simply don't find this kind of service and expertise every day..you just don't. I am happily typing this on my perfectly running laptop.
THANK YOU Computers-IT Pro for being there---I will go nowhere else!! Carol Brinson
In the sports world, you sometimes hear the word "phenom' thrown around. Well, as a coach myself, I don't use this term often or lightly. But in this case, it applies....I assure you. Jimmy and Ken are indeed "phenoms" in their field.
When my hard drive crashed a week ago, I was a bit beside myself....as I run my consulting business as well as a non-profit organization largely from my computer. I must admit that when I pulled into the driveway and realized that this was a business being run out of a residential garage....I was a tad nervous. That nervousness lasted about 5 seconds once I met Jimmy and Ken.
I was blown away by their level of computer knowledge and their tenacity and determination in solving problems. More than that though, I was so impressed by their genuine desire to HELP people for a fair price. If you have computer problems that are driving you crazy, I strongly suggest you give Jimmy and Ken a try. You won't be disappointed. And you'll get a few laughs in along the way!
Mike Sharp: Leadership Development Consultant & Non-Profit Founder
Great experience! I needed to transfer data from an old desktop to a new laptop and couldn't wait two days to have it done. Ken and Jimmy got it done in a few hours and I was good to go. Very customer oriented and the work done was fantastic. You can't go wrong here!
Ken and Jimmy were recommended to me by my brother, but I was a little apprehensive, as all I have ever dealt with were the big national retailers. However, after meeting them, reading reviews and studying their website, I felt very comfortable with investing in a new computer they would build. They were great to deal with, salvaged my files from a sick and dying hard drive, and I got a very good product. I still can't believe how fast it is. Definitely recommend them!
In emergency need for IT help for our small business, I found Jimmy & Ken. They both presented with enthusiasm for what they do, a willingness to listen to our need, and were confident they had the resolution (to a fairly complex. In emergency need for IT help for our small business, I found Jimmy & Ken. They both presented with enthusiasm for what they do, a willingness to listen to our need, and were confident they had the resolution (to a fairly complex situation). Now on the other side of completion, I am so grateful to have discovered this treasured team! Their professional, yet genuinely kind demeanor, their wealth of knowledge, and determination to get the job done right was truly refreshing and appreciated. We have our go to guys from here on out!
What a great shop to find! I didn't want to be another number on the big box stores ticket counter that in the past have resulted in mediocre solutions to my computers problems at best. Jimmy and Ken treated me like I bought the computer from them (though I hadn't) and offered up professional advice and diagnosed my machine within the first 5 minutes of arriving. They suggested a number of options that I could proceed with and I determined the one that best suited what I needed, mind you I am using CAD modeling and design software in which processing speed is vital. Ken optimized my laptop and tweaked the components I didn't even know could be tweaked. I am thoroughly impressed by the service I received. You tell me the last time someone worked on your computer and encouraged you to look over their shoulder while working on it? A true professional has nothing to hide and that is exactly what Jimmy and Ken are - True professionals.
For the very best in high quality, fast, efficient and cost effective computer service and repairs you must contact Jimmy at Computers-ITPro. He can do things with precision and speed that others cannot match. I took my computer to the Geeks at Best Buy and they said my mother board was zapped and the computer was un-repairable. I called Jimmy Carter at Computers-ITPro and told him the problem and he said he could either fix it or preserve my data and applications in one of his boxes and have my system back running in hours. He did it, too. It turned out that my power supply was also zapped; so he put my 2 hard drives in one of his boxes, added a solid state hard drive, upgraded Windows Vista to Windows 7, retained all my applications to run on the solid state hard drive, retained all my data, saved a clone of my newly configured system on one of my hard drives and I am a very happy customer with basically a new, super-fast system that will last me many more years. Jimmy and Ken excel in overcoming "planned computer obsolescence" and can preserve the functionality of systems that are 10-15 years old. Their integrity is impeccable and their prices are much lower than other options of which I am aware. I recommend them to anyone and will definitely use them if needed again.
I purchased a gaming computer for my Son who had done his research on the internet on what type of computer he wanted for gaming. The ones he kept coming up with were very expensive $2500 plus. Then I had Jimmy to build him one. My son is thrilled with the computer and all his friends are envious because his response time is so much faster that theirs. Also we were having some problems on my home wifii and Ken came and put in a new router and reran some of the wires. Now my internet is working faster and is so much better than before. These guys are so nice and great to work with. They go above and beyond what is required. I highly recommend them!
I can't express our gratitude to Jimmy and Ken! They went above and beyond to assist us in our needs. They are stand up guys who appreciate the people they are working with and their needs. They listened and far exceeded the expectations that we had. Thank you for your help and look forward to doing business with you again!! You are the IT people that we will recommend to everyone!
Amazing.....Jimmy and Ken are wonderful...the only thing that exceeds their computer knowledge is their customer service. On the spot...Jimmy repaired my solid state hard drive ....in the amount of time it would have taken another repair service to check me in and log the computer's issues. I purchased several computers from Jimmy and Ken and they always stand behind their work. Give them a try...and rid yourself of techno-frustration.
Ken and Jimmy were professional, honest and so very helpful! Ken had my laptop that was dead up and running in minutes. They both were upfront and knowledgeable, but most importantly absolutely fair. We've met the 'computer repair guys' we'll use for life. Thank you!
(Edit July '14) Can't leave another review but have to add: Jimmy just did the impossible. He recovered baby photos off a hard drive that two other techs couldn't! Ten year old drive and over 28 hours to recover while on ice, and he did it! We are so very thankful for these priceless memories returned to us.
The people at computers- itpro are the very definition of experience and integrity; from working with them and talking to them I can tell that they have been in the business of computer repair/computer building for decades; just in talking to them i have doubled my computer knowledge and capabilities.
From the simplest PC fix to the most complex next generation build they have all of the knowledge and experience necessary to breath life into your computer.
They excel in custom gaming computers that will smoke any other on the market and will keep the price reasonable for any build you want done.
I've got a custom PC with an Asrock x 79 extreme x motherboard, Intel i7 4820k ivy bridge processor, and two evga geforce gtx 780ti graphics cards and I couldn't make it boot to a live screen.
I tried everything, I browsed every forum, I watched every video, and talked to ALL of the tech support offered by the manufacturers and none of it worked. I called Jimmy and Ken and told them my problem and they told me to bring it to them so I packed it up and within two hours of my arrival it was alive and kicking. Wow.
I'll start by saying Jimmy (Dr. Motherboard) Carter is a genius and his partner Ken Brandon is not far behind him. They both have their field of expertise and their combined experience is the answer to your computer service and networking problems. They will tell you up front what your problems are and give you several options in reaching your specific objective and do it in record time at a very reasonable price. I've known Jimmy and Ken for over 20 years. They are men of integrity and I am honored to call them my friends. As you read these reviews one thing stands out. There are no negative reviews. That's unheard of in the service industry and service is what these two are all about. It's a known fact that if you have a bad service experience you will inform all of your friends about it. If your experience was good you may tell a few folks about it. But, if your experience is so good it blows your mind you will become a salesman for them. You can't wait to tell someone about your experience. It's what's known as the "Disney Model". They didn't plan it. They didn't invent it. It's not their business plan. It's just who they are. I have bought laptops for my three Grandchildren, my son, my wife and two for myself from Jimmy. He has also fixed the junk I bought from other companies. All with a smile. He called this afternoon to tell me my next new laptop is ready to be picked up. Since I retired I do a lot of photography. This new computer has the screen resolution to let me see on the laptop what I see through the lens. Can't wait to try it out. And my mind is at ease because I know if ANYTHING is wrong with it or ever gives me trouble, these boys have my back. You owe it to yourself to stop in and meet these two guys (even if you don't own a computer). You will be the better for it.
Absolutely a five star business. I first met Jimmy about a year ago. I had a laptop that had quit working and tried to repair it myself by reading forums and watching youtube videos with possible solutions. Nothing seemed to work so I started searching for repair companies in the Mooresville area. I found the website on google and started reading reviews and thought why not, considering they were all five star ratings. I called around 7:30 pm and Jimmy answered the phone. I explained to him my situation and he insisted that I come see him that evening. I thought I knew what was wrong with it so I took him up on his late evening offer. I got to his shop and we talked a bit and I told him what part I was looking for and he searched through the shelves until he found a bag of parts that had what I was looking for. He explained to me that it was probably not going fix my problem but I had to try one last thing before I gave up. Well, he is the PRO and I should have listened but I am stubborn sometimes. Needless to say I finally trashed the laptop after almost a year , it sat in my garage and collected dust.
A couple days ago I dropped my most recent laptop and smashed the screen. First thing that came to my mind was Jimmy. I called him the next day and he had me bring it to him so he could recover all of my data from the hard drive and set me up with another computer. We sat and talked again for about a half hour. He told me to come back in a couple of hours and the new computer would be ready to go. All my files were on the new computer and ready to go. Then we talked some more and I ended up having him set up a second computer for me. I was amazed with the quick turn around and the cost for the time to transfer all my files and getting two computers instead of one. I would absolutely recommend Jimmy and Ken to anyone with computer issues. These guys are on top of there game and very affordable. I wouldn't use another repair company if they offered it for free. And I enjoy sitting and talking with them.
Thank you for everything. Be back soon!!
Ken and Jimmy are both just terrific! They are always answering the phone, walk me through glitches usually solving them immediately. They have come to the office to service our PC - even switching it from windows 8 to 8.1 to make our life simpler.
Most importantly, they are always there when i call, cheerful, friendly and definitely the best priced and best computer IT people out there. The service is excellent, the price is perfect and they are just both very nice people to deal with.
I just moved to NC from California and got an audio CD stuck in my laptop...not knowing where to go I googled and found these two great guys! Jimmy and Ken worked around my schedule for me to bring it by, and I thought I'd have to leave it but NO! They had it fixed in less than 10 minutes! I enjoy visiting with them too...I plan to have them be my regular go to guys for all my pc needs. Spread the word!
Ken and Jimmy were recommended to me by my brother, but I was a little apprehensive, as all I have ever dealt with were the big national retailers. However, after meeting them, reading reviews and studying their website, I felt very ...MoreKen and Jimmy were recommended to me by my brother, but I was a little apprehensive, as all I have ever dealt with were the big national retailers. However, after meeting them, reading reviews and studying their website, I felt very comfortable with investing in a new computer they would build. They were great to deal with, salvaged my files from a sick and dying hard drive, and I got a very good product. I still can't believe how fast it is. Definitely recommend them!
Jimmy and Ken to the rescue again. Fast, affordable, reliable computer repair service. I wouldn't think of taking my computer anywhere else. Whether for a tune-up, repair or upgrade, Computers-ITPro can't be beat. For a fraction of the cost of purchasing a new laptop, my computer was repaired and upgraded and works better than when it was brand new. Thank you Jimmy and Ken for your honesty, professionalism and excellent work.